Vivaia FAQ
Vivaia offers an exclusive discount program for teachers, students, medical professionals, first responders, and military personnel, but it does not have a specific senior discount program. However, Vivaia does provide other discounts and promotions that can be beneficial to seniors. For instance, they have an anniversary sale and final sale sections on their website, which offer discounted prices on various products. Additionally, they have a partnership with SheerID, which allows eligible groups to receive a 20% discount on their purchases. Vivaia offers an exclusive military discount program through SheerID, a verification platform that ensures the authenticity of military members. This program provides verified military members, including active duty service members, retirees, veterans, military spouses, and military family members, with a special discount on their purchases. To qualify and redeem the discount, customers must verify their military status through SheerID, which instantly confirms their identity using over 200,000 authoritative data sources. The discount is ongoing and can be combined with other offers, but exclusions may apply, and there is no minimum purchase requirement. Vivaia offers a comprehensive student discount program that provides exclusive savings for students. The program, which does not have a specific name, offers a 20% discount on purchases made by students. To qualify, students need to verify their eligibility through SheerID, a third-party verification service. Once verified, students can redeem the discount on Vivaia's website, which can be used on a wide range of products, including shoes, bags, and accessories. The discount is ongoing and can be combined with other discounts, but it does not apply to final sale items. There is no minimum purchase required to receive the discount. Vivaia celebrates its birthday with an exclusive discount program for its customers. To qualify, shoppers do not need to be loyalty members; the program is open to all customers. The program offers a percentage discount, providing customers with a special birthday discount to mark the occasion. There are no specific exclusions mentioned, but it is unclear if the discount can be combined with other offers or if there is a minimum purchase requirement. Vivaia offers an exclusive discount program for frontline workers, including teachers, students, medical professionals, first responders, and military personnel. This program provides a 20% discount on purchases, which can be redeemed through a partnership with SheerID, a global leader in identity verification for commerce. To qualify and redeem, frontline workers need to verify their identity through SheerID, ensuring a secure and seamless process. The discount is ongoing and can be used multiple times, although exclusions may apply, and it cannot be combined with other discounts. Vivaia, a sustainable and comfortable shoe brand, offers a variety of payment methods for a seamless shopping experience. They accept PayPal, Credit Card, Sofort, Giropay, Apple Pay, Google Pay, Ideal, Airwallex, Checkout, Klarna, and AfterPay (available only in Australia and Canada). Notably, Venmo is not among the accepted payment methods. By providing multiple options, Vivaia ensures that customers can choose their preferred method, making it easier to purchase their desired shoes. Vivaia offers flexible financing options to make shopping more accessible and convenient for its customers. The store accepts Afterpay, which allows shoppers to make purchases now and pay for them in 4 interest-free payments made every 2 weeks. This "buy now, pay later" method provides a hassle-free way to manage payments without incurring additional costs. By partnering with Afterpay, Vivaia ensures that customers can enjoy their stylish and sustainable footwear without financial strain. Does Vivaia offer a senior discount?
Does Vivaia have a military discount program?
Does Vivaia have a student discount program?
Does Vivaia offer a birthday discount?
Does Vivaia offer a frontline worker discount?
What payment methods does Vivaia accept?
What financing methods does Vivaia accept?
What is the Vivaia price adjustment policy?
Vivaia offers a customer-friendly price adjustment policy to ensure shoppers get the best value for their money. If the price of an item drops within 30 days of purchase, customers can request a price adjustment. This policy applies to most items, excluding final sale and gift items. Additionally, items must be returned in perfect, unworn condition to qualify for the price adjustment, and refunds are processed within three days of receiving the returned items.
Does Vivaia offer free shipping?
Vivaia offers a convenient shipping policy for its customers. To qualify for free standard shipping, orders must exceed $99; otherwise, shipping costs $9.99 for orders under $99. There are no membership programs that include free shipping. Additionally, Vivaia provides free returns within 30 days for unworn items, excluding final sale items and gifts.
Does Vivaia have a loyalty program?
Vivaia offers an exclusive discount program for select groups, including teachers, students, medical professionals, first responders, and military personnel. This program provides a 20% discount on purchases, which can be verified through a partnership with SheerID. To take advantage of this offer, customers simply need to verify their status through SheerID, and the discount will be applied to their purchases. There is no minimum purchase requirement, and the discount can be combined with other offers, making it a valuable perk for loyal customers.
Does Vivaia offer free returns?
Vivaia offers a comprehensive return and refund policy to ensure customer satisfaction. To initiate a return, customers can visit the online return portal, enter their order number and email address, select the items to return, and choose their desired return or refund option. Returns must be made within an unspecified timeframe, and items must be unworn, undamaged, and in their original packaging. Refunds are processed within an unspecified timeframe and will be issued to the original payment method, while store credit can also be used for future purchases.
How do I track or cancel an order with Vivaia?
Vivaia, a popular online retailer, offers a seamless order tracking and cancellation process to ensure a smooth shopping experience for its customers. Orders are processed Monday through Friday (excluding holidays), and shipping typically commences within a few days of order placement. Customers can cancel their orders before shipment by contacting support@vivaia.com, but once shipped, orders cannot be changed or canceled. To track orders, customers receive a Shipping Notification email with a tracking number and link, allowing them to monitor the status of their delivery, which typically takes 6-13 days for standard shipping and 3-5 business days for expedited shipping in various countries, including the United States, United Kingdom, Germany, and more.
Does Vivaia sell gift cards?
Vivaia does not currently offer gift cards for purchase, providing alternative gift options from their selection of footwear and accessories instead. This decision ensures a convenient refund process and avoids any potential issues with gift card refunds. As a result, shoppers cannot use gift cards as a payment method for their orders. If you're looking for a thoughtful gift, explore Vivaia's collection of stylish and comfortable shoes, knowing that returns are eligible for a full refund or replacement within 30 days of receipt.
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